Terms & Conditions

DATA PROTECTION POLICY STATEMENT

In signing the Agreement, the Tenant provides his/her consent that the Landlord may disclose information in relation to the Tenant's occupation pursuant to this Agreement in the following circumstances and/or to the following people:

to any member of the Landlords' group of companies (which means its subsidiaries, its ultimate holding company and its subsidiaries),
to third parties in the event that the Landlord sells or buys any business or assets, in which case the Landlord may disclose personal data it holds to the prospective seller or buyer of such business or assets. If the Landlord's assets (or a substantial proportion of them) are acquired by a third party, then personal data it holds will be one of the transferred assets.
if the Landlord is under a duty to disclose or share the Tenants' personal data in order to comply with any legal obligation, or in order to enforce or apply any contract with the data subject or other agreements; or to protect the Landlord's rights, property, or safety of its employees, tenants, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
to the Tenant's parent/guardian where the parent/guardian is concerned about the Tenant's wellbeing or whereabouts.
The Landlord will, in disclosing such information, ensure that there is no infringement of the Tenant's rights under the General Data Protection Regulation (EU) 2016/679 including (without limitation) the data protection principles set out within the General Data Protection Regulation (EU) 2016/679. The Tenant has the right to access information held about him/her this right of access can be exercised in accordance with GDPR.

COMPUTER GENERATED IMAGES

Please note - developments which aren't yet built may use a range of computer generated images and virtual tours. These are not the final design and may be subject to slight changes.

REFER A FRIEND

ACADEMIC YEAR 2022/23

Agent referrals are not applicable for this offer.
The friend or ‘referee’ should be a NEW resident and not have previously resided at true student.
To be eligible for the cashback, bookings must be confirmed and all required payments must be received.
For bookings made in true Glasgow, Liverpool, Newcastle, Manchester, Salford or Swansea.
The referrer will be eligible for £200 cashback or can choose to split the cashback amount with the referee.
To qualify for the incentive the new booking must be 44-weeks or longer.
Valid for all bookings made until 31st August 2022 for the 2022/23 academic year at all true student locations.
The 'Referee' must have signed the terms & conditions of the contract before check-in.
In order to be applicable, the 'referrer' and 'referee' MUST complete our incentive form within 7 days of booking a room at true. The form can be found here; https://truestudent.typeform.com/to/M608nawG. If this is not done, then sadly the incentive cannot be applied.
Should a booking that is made via a recommendation be cancelled, then the offer will be deemed null and void.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
The referrer can refer a maximum of 3 friends.
Friend referrals can only be accepted if both guests have bookings for AY22/23.
For the avoidance of any doubt, the 'referrer' is the person with the original booking (referring their friend to live at true) and the 'referee' is the person being referred to true student.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2022. If you have not heard from a member of staff about your offer by October 2022, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

ACAEDMIC YEAR 2023/24

To be classed as a friend referral, the referrer must have a pre-existing booking where the tenancy agreement is signed and out of its cooling off period, before a friend is referred.
The friend or ‘referee’ should be a NEW resident and not have previously resided at true student.
Agent referrals are not applicable for this offer.
Valid for bookings made until 31st August 2023 for the 2023/24 academic year at true Manchester Salford, true Swansea, true Liverpool and true Newcastle Opto.
Not applicable for bookings at true Glasgow or true Birmingham after the 13th October 2022.
To be eligible for the cashback, both parties must have signed their tenancy agreements for their upcoming bookings, with guarantor statuses approved and all contracted payments received by true student.
The 'referrer' and 'referee' will be eligible for £100 cashback each.
To qualify for the incentive, both parties must have a booking of 44-weeks or longer for the UPCOMING academic year 23/24.
In order to be applicable, the 'referrer' and 'referee' MUST complete our incentive form within 7 days of booking a room at true. The form can be found here; https://truestudent.typeform.com/to/M608nawG. If this is not done, then sadly the incentive cannot be applied.
Should the 'referee' or 'referrer's' booking be cancelled, the offer will be deemed null and void for both parties.
true student reserves the right to terminate, amend or extend this promotion at any time.
The referrer can refer a maximum of 3 friends in any one academic year.
This offer cannot be used in conjunction with any other offer.
For the avoidance of any doubt, the 'referrer' is the person with the original booking (referring their friend to live at true) and the 'referee' is the person being referred to true student.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2023. If you have not heard from a member of staff about your offer by October 2023, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

REBOOKER OCTOBER CASHBACK & GIVEAWAY

ACADEMIC YEAR 2023/24 - ALL PROPERTIES

To be entered into the prize draw to win the Macbook Pro, the student must have booked between 12AM on 10/10/2022 and 8AM on 31/10/22.
To be eligible for the Macbook Pro, the student must have completed the onboarding stages, uploaded the necessary guarantor information, signed their contract and be up to date on their rent payments.
The winner of the Macbook Pro will be selected at random on a date selected by true student.
Valid for guests who rebook their room with us for AY23/24 at true Newcastle Opto, true Glasgow, true Birmingham, true Swansea, true Manchester Salford and true Liverpool.
The winner of the Macbook Pro will get their new laptop on the commencement of their new tenancy for AY23/24.
true student reserves the right to terminate, amend or extend this promotion at any time

SALFORD AND LIVERPOOL:

£100 cash back applicable for the guest when they rebook the same room for AY23/24 that they occupy for AY22/23.
Agent referrals are not applicable for this offer.
Only offered to students that are residents at a true Liverpool or true Manchester Salford for AY22/23.
To be eligible for the cashback, bookings must be confirmed and all required payments must be received as per the terms in the tenancy agreement.
To qualify for the incentive the new booking must be for 44-weeks or longer.
Valid for all bookings made and contracts signed between 10th October 2022 - 8am on the 13th October 2022, and only applicable when rebooking the same room for AY23/24 as booked for AY22/23.
Student will be required to pay an advance rent payment at the time of booking, this goes towards their first rental instalment
true student reserves the right to terminate, amend or extend this promotion at any time
This offer cannot be used in conjunction with any other offer.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2023. If you have not heard from a member of staff about your offer by October 2023, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

SWANSEA:

£400 cash back when rebooking an apartment room and £500 cash back when rebooking a studio room.
Agent referrals are not applicable for this offer.
Only offered to students that are residents at true Swansea for AY22/23.
To be eligible for the cashback, bookings must be confirmed and all required payments must be received as per the terms in the tenancy agreement.
To qualify for the incentive the new booking must be for 44-weeks or longer.
Valid for all re-bookings made and contracts signed between 10th October 2022 - 31st October 2022.
Student will be required to pay an advance rent payment as the time of booking, this goes towards their first rental instalment.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2023. If you have not heard from a member of staff about your offer by October 2023, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

12 DAYS OF REBOOKING DECEMBER CAMPAIGN

ACAEDMIC YEAR 2023/24

Rebook a room at your current true location and receive a gift.
Gift options can be confirmed on-site with the onsite team at the time of booking.
Valid for all bookings made between 1st December 2022 - 12th December 2022 and only applicable when rebooking a room for AY23/24 in the same property that you are living at for AY22/23.
To be eligible to claim a gift, bookings must be booked with a member of the true team during this time and the contract signed and £1 advanced rental payment paid.
To qualify for the incentive the new booking must be for 44-weeks or longer.
Student will be required to pay an advanced rent payment of £1 at the time of booking, this goes towards their first rental instalment.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
Valid for re-bookings made at true Manchester Salford, true Liverpool and true Swansea only.
Agent referrals are not applicable for this offer.
true student reserves the right to terminate, amend or extend this promotion at any time.

£1000 REBOOKER GIVEAWAY - DECEMBER TO AUGUST

ACAEDMIC YEAR 2023/24

Rebook a room at your current true location between 12/12/2022 and 31/08/2023 to be entered into a prize draw for £1000.
Valid only when rebooking a room for AY23/24 in the same property that you are living at for AY22/23.
To be eligible to be entered into the prize draw, bookings must have the contract signed and be up to date on all outstanding rent payments.
To qualify for the incentive the new booking must be for 44-weeks or longer.
This offer cannot be used in conjunction with any other offer.
Agent referrals are not applicable for this offer.
The prize can only be redeemed after checking into the AY23/24 room, with all onboarding and rental payments completed to date.
There will only be one winner. This is one winner across the true student portfolio - not one winner per property.
For the avoidance of any doubt, the 'free key replacement' statement in all campaign artwork refers to the first free key replacement a student gets. After this first replacement, all other key replacements are chargeable as per the house rules.
true student will contact the winner of the prize draw via email from an email address registered to true student.com in September 2023.
The £1000 will be offered only as a reduction from rent. This reduction will be deducted from future rental instalments after the winner has checked into the AY23/24 room.
true student reserves the right to terminate, amend or extend this promotion at any time.

GET LUCKY THIS VALENTINE'S DAY: REBOOKING CAMPAIGN

Academic year 2023/24

Rebook a room at your current true location between 14/02/2023 and 28/02/2023 to be entered into a prize draw to win a trip to Las Vegas for two people.
This prize for two people includes flights departing from London, accommodation for 5 nights and breakfast.
Valid only when rebooking a room for AY23/24 in the same property that you are living at for AY22/23.
To be eligible to be entered into the prize draw, bookings must have the contract signed and be up to date on all outstanding rent payments.
To qualify for the incentive, the new booking must be for 44-weeks or longer.
This offer cannot be used in conjunction with any other offer.
Agent referrals are not applicable for this offer.
The prize can only be redeemed after checking into the AY23/24 room, with all onboarding and rental payments completed to date.
There will only be one winner. This is one winner across the true student portfolio - not one winner per property.
This prize draw also includes any new bookings (non-rebookings) made between 01/02/2023 and 31/03/2023, as per the ‘Get Lucky’ campaign’s terms and conditions, along with any rebookings made between 01/10/2022 and 28/02/2023.
true student will contact the winner of the prize draw via email from an email address registered with truestudent.com. This will take place in September 2023.
true student reserves the right to terminate, amend or extend this promotion and the prize within at any time.

GET LUCKY CAMPAIGN

Book and attend virtual or in-person viewing at any true location between 01/02/2023 - 31/03/2023 to be entered into a prize draw to win a trip to Las Vegas for two people.
This prize for two people includes flights departing from London, accommodation for 5 nights and breakfast.
Runners up in the campaign will also be entered into a prize draw to win a £100 amazon voucher. There are 10 of these to be given away and will be selected at random along with the Vegas trip.
To be eligible to be entered into the prize draw, you must have personally attended a viewing, either in person or virtually, at a true student location in February or March 2023 - and only viewings booked via this typeform will be considered applicable for this prize draw.
This offer cannot be used in conjunction with any other offer.
Agent referrals are not applicable for this offer.
There will only be one winner. This is one winner across the true student portfolio - not one winner per property.
true student will contact the winner of the prize draw via email from an email address registered with truestudent.com. This will take place in September/October 2023.
true student reserves the right to terminate, amend or extend this promotion and the prize within at any time.

GROUP BOOKING OFFER

ACAEDMIC YEAR 2022/23

To be eligible for the offer the tenants must book as a group of 3 - 6 students.
Cashback on offer is; £100 each when booking as a group of 3, £150 when booking as a group of 4, £200 when booking as a group of 5 and £250 when booking as a group of 6.
To claim the cashback offer, bookings must be confirmed and all required payments must be received.
To qualify for the incentive the new booking must be 44 weeks or longer.
This offer is valid for group bookings made for the 2022/23 academic year at our true Liverpool and Swansea locations
Valid for all Liverpool bookings made before 31st May 2022.
Should a booking be cancelled, then the offer will be deemed null and void.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2022. If you have not heard from a member of staff about your offer by October 2022, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

ACAEDMIC YEAR 2023/24

To be eligible for the offer the tenants must book as a group of 4 - 6 students.
Cashback offers are; £100 each when booking as a group of 4, £125 each when booking as a group of 5 and £150 each when booking as a group of 6.
To claim the cashback offer, bookings must be confirmed and all required payments must be received.
Students must book as a group at the same time (on the same day) all at the same property.
One person from the group MUST complete our incentive form within 7 days of the group booking at true. The form can be found here; https://truestudent.typeform.com/to/M608nawG. If this is not done, then sadly the incentive cannot be applied. If this is not done within the timeframe and if the student doesn't receive written confirmation of the offer being accepted, then true Student is not able to add it on as a booking offer at a later stage. Please note, no amendments to the group can be made once submitted.
To qualify for the incentive the new booking must be 44 weeks or longer.
This offer is valid for group bookings made for the 2023/24 academic year at true Liverpool and true Manchester Salford.
Valid ONLY on true Apartment, true Accessible Apartment and true Superior Apartment room types at true Liverpool.
Valid on all room types at true Manchester Salford.
Should a booking be cancelled, then the offer will be deemed null and void.
Agent referrals are not applicable for this offer.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2023. If you have not heard from a member of staff about your offer by October 2023, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

NHS DISCOUNT

ACADEMIC YEAR 2022/23

The £300 discount offer is only valid for new tenants booking at true Swansea from November 2021 on a 44 or 51 week contact.
To be eligible for this offer the student must be studying an NHS course during the 22/23 academic year or have a part-time job with the NHS.
To redeem the NHS discount offer, the student wishing to make use of the offer must email a copy of their NHS identification card with a valid expiry date to hello@truestudent.com within 7-days of booking.
This offer is only redeemable when booking directly through true student.
This offer cannot be used in conjunction with any other offer.
Valid for all Liverpool bookings made before 13th June 2022.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2022. If you have not heard from a member of staff about your offer by October 2022, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

ACADEMIC YEAR 2023/24

The £300 discount offer is only valid for new tenants booking at true Swansea from October 2022 on a 44 or 51 week contact.
To be eligible for this offer the student must be studying an NHS course during the 23/24 academic year or have a part-time job with the NHS.
To redeem the NHS discount offer, the student wishing to make use of the offer must complete the booking form found here: https://truestudent.typeform.com/to/M608nawG with a copy of their NHS identification card with a valid expiry date within 7-days of booking.
This offer is only redeemable when booking directly through true student (not applicable for agent bookings).
This offer cannot be used in conjunction with any other offer.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2023. If you have not heard from a member of staff about your offer by October 2023, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

LIVERPOOL STUDENT HOMES FLYER CASHBACK OFFER

ACADEMIC YEAR 2022/23

Agent referrals are not applicable for this offer.
To be eligible for the cashback, bookings must be confirmed and all required payments must be received.
Only offered to bookings that have received a physical flyer. To redeem the booking offer, the student wishing to make use of the offer must email hello@truestudent.com within 7-days of booking.
The £250 cashback will be handed out in the month of October 2022, for bookings made in the above cities only.
To qualify for the incentive the new booking must be 44-weeks or longer.
Valid for all bookings made and contracts signed between 1st March and 1st August 2022.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
Only eligible for bookings made for the academic year 2022/23.

11/11 SINGLES DAY GIVEAWAY

ACADEMIC YEAR 2023/24

This offer is only applicable to 44- and 51-week bookings made at true Manchester Salford, true Liverpool, true Swansea, true Newcastle Opto and true Birmingham for the academic year 2023-24.
This offer is only applicable to bookings made at these properties between 12:00AM and 11:59PM on 11/11/2022.
For the avoidance of any doubt, pre-existing bookings made before this date are not applicable.
This offer is not applicable to individuals who have cancelled a booking with us prior to 11/11/2022 for the academic year 2023-24. This offer is not applicable to students with a live booking for AY22/23.
This offer is only applicable to individuals who have submitted a ‘wish’ via the pop-up banner on truestudent.com or individuals who have submitted a ‘wish’ via the official true student typeform. The individual must be able to prove this in the form of a screenshot if questioned.
You will be notified of your entry into the offer via email from hello@truestudent.com on 14/11/2022.
You are excluded from this offer if the email used to make the ‘wish’ via the means outlined in point 5 is different from the email used to create your booking at true student.
Prizes (£100 amazon voucher, £100 date night voucher, £100 Virgin Experience Days Voucher) can only be claimed once you have checked in at true student for your 2023-24 booking.
To receive the prize, you must have signed your contract, have approved guarantor status and be up to date on your rental payments upon check in.
The offer is deemed null and void if your booking at true student for academic year 2023-24 is cancelled.
The offer excludes agent, partner and third-party bookings and can only apply to individuals who have booked directly via true studet.
true student reserves the right to change these terms and the prizes within at any time.

£300 STUDIO CASHBACK OFFER

ACADEMIC YEAR 2022/23

Agent referrals are not applicable for this offer.
To be eligible for the cashback, bookings must be confirmed and all required payments must be received.
Only offered to bookings of studio rooms in Swansea. To redeem the booking offer, the student wishing to make use of the offer must email hello@truestudent.com within 7-days of booking.
To qualify for the incentive the new booking must be 44-weeks or longer.
Swansea: Valid for all bookings made and contracts signed between 31st March 2022 and 22nd August 2022.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
Not applicable on studios priced at £149 for 51 weeks, £164 for 44 weeks or £167 for 40 weeks.
Only eligible for bookings made for the academic year 2022/23.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2022. If you have not heard from a member of staff about your offer by October 2022, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

£200 APARTMENT CASHBACK OFFER

ACADEMIC YEAR 2022/23

Agent referrals are not applicable for this offer.
To be eligible for the cashback, bookings must be confirmed and all required payments must be received.
Only offered to bookings of apartment rooms in Swansea. To redeem the booking offer, the student wishing to make use of the offer must email hello@truestudent.com within 7-days of booking.
To qualify for the incentive the new booking must be 44-weeks or longer.
Swansea: Valid for all bookings made and contracts signed between 1st June 2022 and 22nd August 2022.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
Only eligible for bookings made for the academic year 2022/23.
All eligible students will be contacted once checked in to their room. They will be sent forms to complete by a deadline date noted in the email communication. In order to get the offer, students must return the completed form before the deadline, if the deadline is missed, they will no longer be eligible for the offer. If the form is completed correctly, we will aim to process the awards in October 2022. If you have not heard from a member of staff about your offer by October 2022, please contact true Student directly by emailing hello@truestudent.com - you do not need to contact us before this date.

VARSITY KICKSTARTER

ACADEMIC YEAR 2022/23

Book with us and receive 4 X 30-minute free PT sessions across your first month at true Swansea & 4 free doza meals across your first month at true Swansea (a meal being a pizza, a doughnut, and a drink).
Take a tour of true Swansea and receive a £10 Amazon voucher (limited to first 100)
Agent referrals are not applicable for this offer.
To be eligible for the package, bookings must be confirmed and all required payments must be received.
The rewards will be valid in the month of October 2022, for bookings made in true Swansea.
To qualify for the incentive the new booking must be 44-weeks or longer.
Valid for all bookings made between 28^th of April until 31st May 2022 for the 2022/23 academic year at true student Swansea location.
true student reserves the right to terminate, amend or extend this promotion at any time.
This offer cannot be used in conjunction with any other offer.
To access this offer you must contact hello@truestudent.com quoting this offer within 7 days of booking.
Only eligible for bookings made for the academic year 2022/23.

EXCLUSIVE RESULTS DAY OFFER SWANSEA

ACADEMIC YEAR 2022/23

Applicable only for bookings made at true Swansea on or after the 18th August 2022.
Prices are only whilst availability lasts.
Rooms advertised at the exclusive results day offer rate will be the only rooms eligible for the offer.
Cannot be used in conjunction with any other booking offer.
true student reserves the right to terminate, amend or extend this promotion at any time.
Only eligible for bookings made for the academic year 2022/23.