Peace of mind for parents of university students
Starting at uni is a new way of living. At true student, we embrace the student life and create a perfect home-away-from-home.
We understand that, as parents, you will want to be involved in the process of choosing where your son or daughter will be living whilst they study. To help, we are dedicated to providing you with as much information as you need about university accommodation, so you can feel happy with this big change. Whilst we want to help deliver the real university experience (conveniently, an acronym for 'true'), we also want to make sure you can relax and feel secure in the knowledge that they are safe, having the best time and are exceptionally well cared for.
We can't recreate Mum's Sunday roast, but we can throw a good event!
true student is more than just a student room. As well as offering multiple social spaces, on-site gyms, study zones and in-house pizzerias, we run a comprehensive calendar of 'trueLife™' events to encourage our students to really experience university. From pamper nights and puppy yoga to daily fitness classes and extravagant welcome parties, we offer the widest range of events of any student accommodation in the country. Knowing that our students are never bored, never lonely and always have someone to talk to, is the reason we do this.
Everything to keep them happy, safe & secure...
- All inclusive bills (so no nasty surprises)
- Premium Contents Insurance
- Luxury Bedrooms (leading the industry in size and quality)
- Festival Zone (where our guests can enjoy the unique true experience)
- Study Zones (for that quiet study time)
- Outdoor Space (for that all important fresh air)
- 24hr Concierge & Security (we're always on hand for help & support)
- Well lit with 24hr Security (safe and secure for everyone's peace of mind)
- Free Semester Clean (so you'll know they'll start the next term clean & tidy)
- Close to all higher education institutes (easy access to classes & everything else on offer)
- The Unique 'true life' events calendar (making sure your son or daughter gets the very most from their university experience)
- Friendly welcoming team (The smiling faces of true - our fabulous staff for whom supporting our guests is their mission)
- Mental health & wellbeing support
- Unlimited Wi-Fi included (wireless up to 50Mbps, wired up to 100Mbps)
Student Wellbeing & Mental Health
Student wellbeing is at the heart of what we do, and we're uniquely partnered with Dr Dominique Thompson, a former GP with over 20 years of clinical experience caring for students. 'Dr Dom' is now a Clinical Advisor to NICE, The Royal College of GPs and Student Minds, and is an award-winning and published author on young people's mental health, including 'Student Health & Wellbeing in Higher Education: A practical guide" and 'How to grow a grown up' - a useful book for parents in the 21st century.
Dr Dom has provided our on-site teams with mental health training, private advice sessions for our guests and a series of blog articles to help further support our students including 'Coping with Coronavirus Anxiety' and 'How to do better in your Exams'. All our General Managers are comprehensively trained in, not only First Aid, but also mental health and how to truly look after their students.
Parents questions answered
How can I prepare my son/daughter for university?
Help your son/daughter pack for university with our easy packing checklist. This outlines all of the useful bits and bobs they will need to make their room feel like their home away from home. Rest assured that we provide complimentary contents insurance.
We understand that your son/daughter may also feel nervous meeting new people, so we create a Facebook Group for each of our developments, so they can 'virtually' meet their new flatmates before arriving. We also provide regular events and updates on these groups throughout the academic year, helping to build the anticipation.
Where can my son/daughter get additional bedding and kitchen items from?
We have partnered with Unpacked to sort you out with bedding packs, kitchen packs & other essential items. These can be delivered directly to your new home at true.
Our accommodation addresses are all pre-loaded into the ordering portal at the checkout.
To order a package and have it waiting for you when you arrive... CLICK HERE.
Can I visit my son/daughter living at true?
Of course! We love having our guests’ friends and family come to visit us. Please check with our management team to check what's possible and they will be happy to assist.
I'm worried about my son or daughter living away from home?
We pride ourselves on providing a safe and supportive environment for your son or daughter, and our teams are trained in first aid and mental health awareness, and actively encourage healthy lifestyles through our calendar of social events and activities. If you ever have concern for your child, we are here to listen and provide help in any way we can.
How can I get in touch if I'm concerned about my son or daughter?
We're always happy to pick up the phone and have a chat. If you have any concerns or questions about your son or daughter, you can always get in touch directly with the General Manager at their chosen accommodation – contact details can be provided by emailing us or calling on 0330 808 4416.